product questions
Do teak furniture need to be oiled?
Do teak furniture need to be oiled?
No. Teak that is placed outdoors can and should be left untreated. Oiling is not a question of wood protection, but a question of taste. Oiling makes the wood darker and regular treatment prevents patination. However, you should only oil furniture that is under cover because the rain washes out the oil, causing the wood to turn grey in places: the furniture will become stained! If you want to oil, please follow the relevant instructions in the Care section.
I want to leave my garden furniture outside all year round. Which furniture is best suited for this?
I want to leave my garden furniture outside all year round. Which furniture is best suited for this?
All of them! Our teak furniture is resistant to water, heat and frost thanks to the high rubber content of teak wood. Here's another tip: teak does not need a protective coating. However, twice a year teak furniture should be cleaned of dust and other dirt using warm soapy water and a root brush (see also care). For our wicker furniture, we only use materials that are completely weatherproof and resistant to a very wide range of temperatures (for example, Viro® material from -95° C to + 85° C). So it doesn't matter whether you want to use HOMEofTEAK furniture in the winter cold of the Zugspitze or the summer heat of a Canary Island - HOMEofTEAK furniture can handle it all. Covers or tarpaulins also offer protection against dirt. For the covers and tarpaulins, you should use a material that allows the wood to breathe - such as our premium covers (see also covers ).
We would like to buy a large parasol. Are there any special things we need to consider?
We would like to buy a large parasol. Are there any special things we need to consider?
A summer canopy will accompany you all day long. It protects you from the dazzling rays of the sun during the day and keeps the warmth above the seating area for a long time in the evening. You can choose to place the summer canopy in the middle of a table - provided the table has a hole for an umbrella - or place it next to the seating area. Depending on your requirements, the summer canopy can be made in different colors. You can find out about the most important differences in our umbrellas section. For safety reasons, every parasol should be placed in a suitable parasol base. You can find such bases and umbrella stands in our umbrella stands section.
How long does it take for my teak furniture to develop a beautiful silver-grey patina?
How long does it take for my teak furniture to develop a beautiful silver-grey patina?
The patina forms during the first year. How quickly depends on the weather. In dry summers, not so much happens. If it rains a lot, the teak turns grey more quickly. And it depends on the location. If wind and sun accelerate the drying process, the patina does not form as quickly as where the moisture lasts longer.
Why do cracks occasionally appear on my furniture?
Why do cracks occasionally appear on my furniture?
Teak is a natural material and as such, fine cracks in the grain may appear on the face of components and then disappear as the weather changes and the moisture content of the wood changes. Such fine cracks are normal, especially on heavier furniture items, and will not affect the life or usability of your furniture.
Will the metal fittings on my furniture last as long as the teak?
Will the metal fittings on my furniture last as long as the teak?
We only use marine grade stainless steel and solid brass on our furniture. None of these materials will rust or deteriorate with age.
I bought furniture from you a few years ago. Can I still buy chairs and a bench now?
I bought furniture from you a few years ago. Can I still buy chairs and a bench now?
Yes, HOMEofTEAK voluntarily gives you a 4-year guarantee on all furniture from the date of purchase. Since we do not have any "seasonal products" in our own range, we have had some of our product families in our range since 2004 (e.g. Florida, Royal, Madison, Elegance, Lorraine, Trinity, etc.). In fact, customers who have bought products from these furniture families now have a guarantee of over 20 years (which is often used). This is what we mean by sustainability. However, we reserve the right to make minor design changes and changes to product care. Color variations are also possible for products made from wickerwork, coverings and textiles.
Can we use any chairs you make with any tables you make?
Can we use any chairs you make with any tables you make?
All our chairs and tables are made to a standard that ensures the correct distance between the seat and the top of the table, so you can always sit comfortably while eating. You can therefore safely combine any of our chairs with tables made by us.
Why are there gaps between the wooden strips of the table surfaces?
Why are there gaps between the wooden strips of the table surfaces?
Teak that is used outdoors "works", that is, it swells a little when it is wet and shrinks a little when it is dry. The gaps in the table surface give the individual wooden strips just enough space so that no damage occurs to the tenons and glues when the wood is worked. Rainwater and meltwater can also run off better through the slots and no large puddles form on the table surface.
I would like to have editions in a special color or made to measure - what delivery time should I expect?
I would like to have editions in a special color or made to measure - what delivery time should I expect?
Due to our large range of colors, we can only produce editions in special colors or made to measure after we have received the order (it is simply not possible to keep the editions in all 96 colors in stock). Delivery of such editions can therefore take up to 12 weeks - 6 weeks of which are spent on sea transport from production in Indonesia to our warehouse.
There is a light grey layer on the surface of my new furniture in some places - how can I remove it?
There is a light grey layer on the surface of my new furniture in some places - how can I remove it?
Sometimes during transport at sea - due to the extreme climatic conditions in the sea freight container - condensation forms, which then combines with the remains of the sanding dust on the surface of the furniture to form a light grey layer. The easiest way to remove this layer is to use a rough sponge or scouring pad when it is dry (e.g. the dark, rough side of a kitchen sponge). Please also let the sponge dry - you will quickly see that the honey-brown colour of the natural teak wood quickly appears underneath. The grey layer has no effect on the quality and durability.
assembly
Does your furniture need to be assembled?
Does your furniture need to be assembled?
Some pieces are delivered fully assembled (folding tables, folding chairs, stacking chairs, deck chairs and stools), while others require minor assembly work (tables, loungers, benches and fixed chairs). In such cases, assembly instructions are included in each box. We can also do the assembly work for you and assemble the furniture here - however, this increases the transport costs considerably because the assembled furniture takes up a lot more space in the truck and the shipping company has to charge up to four times the price for this.
For assembly you only need common household tools:
For assembly you only need common household tools:
For Florida and Hampton loungers, Hampton, Florida, Denver, Comforteck, Moselle, Florence and Elegance table: screwdriver and open-end wrench (Hampton only).
For the tables Briston, Fides, Florence, Planka, Hampton and Zilart: open-end wrench.
For the Ellen, Mood, Katta and Stor tables: Allen key (included).
For Florida, Comforteck and Trent Foot Rest: Size 5 Allen key (as with many Ikea furniture - so you probably already have a key of this type at home anyway).
For all benches and fixed chairs: screwdriver, small saw and sandpaper - use the saw to saw off the wooden dowels at the end and then sand them smooth with the sandpaper
For umbrellas and sunroofs: here only the fabric covering has to be pulled on and then the umbrella tip has to be fixed with a screwdriver
Wicker furniture: are fully assembled and just need to be unpacked.
service
Where can I see and try out your furniture?
Where can I see and try out your furniture?
We present parts of our collections in our showroom in Alpnach Dorf, OW. If you would like to visit us, please make an appointment with us in advance by email info@homeofteak.ch or by phone. You can find directions including route planning here .
Are there any additional costs for shipping the furniture or are these already included in the price?
Are there any additional costs for shipping the furniture or are these already included in the price?
For furniture transport in Switzerland and Liechtenstein, there are no additional shipping costs for purchases over 400 CHF. Only for shipping by post or parcel service, low shipping fees apply. If you want to ship abroad, additional shipping costs apply. Because these shipping prices vary greatly depending on the weight, volume and destination of the delivery, we will tell you these directly after you request a quote or place an order. This way, you only pay for international shipping what it costs to ship your furniture. Simply send an inquiry to our sales team using the following link: info @homeofteak.ch . Please state the postcode and country of the delivery address and the furniture you want so that we can calculate the shipping costs exactly. Thank you!
We accidentally damaged our parasol and a chair – what can we do?
We accidentally damaged our parasol and a chair – what can we do?
Many parts of our furniture are easy to replace. Based on your description (it is best to send us clear digital photos to beratung@homeofteak.ch by email or post), we can send them to you and you can repair your furniture yourself on site. If the repair is more difficult, we can collect your furniture from you and prepare a cost estimate. You can then decide whether you want us to repair your furniture.
We have a holiday home in southern Spain and would like to use HOMEofTEAK furniture there. Can the furniture be delivered directly there?
We have a holiday home in southern Spain and would like to use HOMEofTEAK furniture there. Can the furniture be delivered directly there?
Yes. We generally deliver to every country within Europe. Please contact us for the exact delivery costs. We will then make you a personal offer.
I am interested in one of your set offers, but I need more chairs. Will I also get a special price for the additional chairs?
I am interested in one of your set offers, but I need more chairs. Will I also get a special price for the additional chairs?
Yes. Simply send us an email to sales@homeofteak.ch listing your additional requests and the set you want and we will send you an offer with your special price. The same applies if you need fewer chairs than are included in our sets.
Does your furniture have a guarantee?
Does your furniture have a guarantee?
Yes, we offer a special 2-year guarantee on all teak furniture. This covers any faults arising from faulty materials or workmanship under normal use. Special conditions or exceptions to this guarantee may apply to some items if they are intended for commercial use or for use by the general public; please contact us for details.
Can I pick up the furniture myself or do I have to have it delivered? How do I pay if I pick it up myself?
Can I pick up the furniture myself or do I have to have it delivered? How do I pay if I pick it up myself?
You are also welcome to pick up the furniture yourself and get your furniture as quickly as possible - picking it up yourself costs nothing, so there are no storage fees as is often the case
Please check before you arrive to make sure that all the furniture will fit in your vehicle - unfortunately, it happens again and again that customers have to leave empty-handed because the furniture does not fit in the car as planned. You can ask us about the dimensions of the boxes.
If you pick up the furniture yourself, you can either pay in advance by bank transfer - then you can drive to the warehouse in Seewen immediately after receipt of payment and pick up your furniture -
or you can pay for the furniture in cash when you pick it up at our office in Alpnach (unfortunately, payment by debit or credit card is not yet possible) and then you can pick up your furniture in Seewen.
Can I get the furniture against invoice or do I have to pay in advance?
Can I get the furniture against invoice or do I have to pay in advance?
Since it is part of our company philosophy to offer high-quality goods at the best possible price, we have decided to only deliver against advance payment and thus avoid all payment defaults, dunning procedures, legal fees and additional accounting costs with absolute certainty. We pass on the cost savings resulting from advance payment (approx. 4%) directly to our customers through our low prices - so everyone benefits and we avoid 99.5% of honest customers co-financing the fraud of the other 0.5% through the price of the goods.
I can't be home when the furniture is delivered. Can you deliver the furniture to a neighbor or leave it in our garage?
I can't be home when the furniture is delivered. Can you deliver the furniture to a neighbor or leave it in our garage?
Of course, that's no problem. Please tell us exactly where we should deliver or leave the furniture.
Do you have any further questions?
Custom-made teak furniture?
Individual and made of high-quality handcraft